The process of submission of appeal shall be as follows:
1. Submit a letter (template is downloadable at https://heaps.doh.gov.ph/download ) requesting the inclusion of personnel who were excluded or deemed ineligible in the originally submitted CREC report.
2. The respective validators shall review the request with the following recommended actions:
       a. If the request is of the nature allowed by the DM No. 2022-0390, the MST/FICT/CHDs/MOH shall send an official response granting the request, and the health facility may submit a new CREC report for the specified month.     
       b. If the request is NOT of the nature allowed by the DM No. 2022-0390, the request shall be returned with no action. Even if the health facility submits a new CREC report for the specified month in the HEAPS, it shall NOT be processed by the respective MST/FICT/CHDs/MOH.

The approved letter of request shall be uploaded by the health facility to the HEAPS upon submission of their new CREC report for the month specified, along with the new attestation form signed by the head of the health facility.