What shall we do if duplicates are detected by HEAPS?

In cases where duplicates are detected by HEAPS, the health facility may submit a formal query to hcwcovid19benefits@doh.gov.ph  with the following details of the concerned personnel in order to initiate a proper investigation:
a.        Full name;
b.        Birthday; and
c.        PhilHealth Number (verified through a PhilHealth Identification Card or Member Data Record).

In the event the PhilHealth Number was found to be misused after investigation, the CREC/HEA Form containing the questionable PhilHealth Number shall automatically be deleted.