- "Do we need to register first to the National Health Facility Registry (NHFR) before registering to HEAPS? "
- Aside from NHFR, what other database does HEAPS use?
- Can we amend HEA Form?
- Can we request for deletion of CREC report?
- Can we use the "Request for Appeal" button for submitted CREC with incorrect classification?
- Does HEAPS have a filtering mechanism to distinguish those personnel who are included in the CREC report but are not eligible for HEA?
- How can a health facility know the reason why the submitted report is disapproved by the validator?
- How can a health facility submit CREC in HEAPS?
- How can we add employees who were inadvertently omitted from the the submitted CREC?
- How many times can we use the "Request for Appeal" button?
- How many users are allowed to register per health facility?
- How to submit new CREC report for appeal?
- I am part-time employee reporting to two (2) health facilities involved in COVID-19 response, what facility shall report my CREC?
- Is a health facility required to declare the salary of their personnel in the CREC report?
- Is the list for CREC report different from HEA form?
- Is there a document to be uploaded by the validator?
- Is there a required attachment when uploading CREC report?
- Is there a template for LOI?
- We are already registered in the OCAIS, do we need to register in HEAPS?
- What Office validates the submitted CREC reports?
- What are the documentary requirements needed during registration in HEAPS?
- What are the types of appeal that can be accommodated by the MST?
- What could be the possible reason/s in case the uploading of list of HCWs and non-HCWs fails?
- What if there are no changes in the CREC or masterlist for a particular month, can we submit the same list for the succeding month?
- What is HEAPS?
- What is the difference between OCAIS and HEAPS?
- What is the process of submission of appeal?
- What shall we do if duplicates are detected by HEAPS?
- What shall we do if there is a discrepancy between the obligated amount and disbursed amount?
- What will happen if the CREC report is disapproved by the validator?
- What will happen if we are not able to upload CREC?
- When shall the health facility submit CREC?
- Where can we get the funds for HEA?
- Where can we submit an appeal?
- Who will process the approval/disapproval of requests for registration of health facilities and health-related establishments involved in COVID-19 response in HEAPS?
- Will HEAPS accept CREC report accomplished through CREC template other than the version 8?
