Name of Office: Bureau of Local Health Development
The strategies and indicators for consumer participation are:
1 consumer-centered feedback mechanism
- complaints desk/ suggestion box, feedback survey
- feedback on the status of complaints/suggestions
- protection of health staff involved in complaints
2. purchasing power of the poor
- Philhealth Sponsored & Informal Sector enrolment
- User fee policy of the local government
3 health information
- Facility-based & outreach/media
4. Supporting consumers to co-produce/co-finance health services
- Individual donations
- Group donations, mobilizations, wellness support
5. Involving consumers in policy/decision-making and management
- Individual information dissemination, outreach
- Group membership in local health board, planning
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