Name of Office: Bureau of Local Health Development

The strategies and indicators for consumer participation are:

1       consumer-centered feedback mechanism

-       complaints desk/ suggestion box, feedback survey

-       feedback on the status of complaints/suggestions

-       protection of health staff involved in complaints

2.     purchasing power of the poor

-       Philhealth Sponsored & Informal Sector enrolment

-       User fee policy of the local government

3       health information

-       Facility-based & outreach/media

4.     Supporting consumers to co-produce/co-finance health services

-       Individual donations

-       Group donations, mobilizations, wellness support

5.     Involving consumers in policy/decision-making and management

-       Individual information dissemination, outreach

            -      Group membership in local health board, planning