Consumer Participation

For further questions/details, please contact:

Name of Office: Bureau of Local Health Development

Ms. Cathrina V. Laurio

Bureau of Local Health Development

Building #3, 2nd Floor, DOH, Manila

Telephone Number: 711-62-85/711-61-40

e-mail: cvlaurio@yahoo.com

How many health facilities are implementing CP in the country?

Name of Office: Bureau of Local Health Development

As of the baseline assessment year of CP strategies in 2009, there are more than 50% of public health facilities and offices in the country implementing strategies 2, 3, 4 and 5.

The nationwide summary and regional status of CP strategies are attached.

Attachment

Size

Nationwide Baseline Summary Consumer Participation 2009.pdf

169.38 KB

 

How often is CP assessed?

Name of Office: Bureau of Local Health Development

CP is assessed every 2-3 years allowing for observable changes to take place, but annual evaluation may be conducted, as appropriate.

 

What are the indicators for consumer participation?

Name of Office: Bureau of Local Health Development

The strategies and indicators for consumer participation are:

1       consumer-centered feedback mechanism

-       complaints desk/ suggestion box, feedback survey

-       feedback on the status of complaints/suggestions

-       protection of health staff involved in complaints

2.     purchasing power of the poor

-       Philhealth Sponsored & Informal Sector enrolment

-       User fee policy of the local government

3       health information

-       Facility-based & outreach/media

4.     Supporting consumers to co-produce/co-finance health services

-       Individual donations

-       Group donations, mobilizations, wellness support

5.     Involving consumers in policy/decision-making and management

-       Individual information dissemination, outreach

            -      Group membership in local health board, planning

Attachment

Size

ao2006-0020.pdf

750.67 KB

 

What is consumer participation?

Name of Office: Bureau of Local Health Development

The process of involving consumers in decision-making about:

  • their health care
  • health service planning
  • policy development
  • setting priorities
  • addressing quality issues in delivery of health services

 

Who is the primary implementer of consumer participation?

Name of Office: Bureau of Local Health Development

LGUs are the primary implementers of CP. CP strategies are implemented in public health facilities, such as BHSs, RHUs, public hospitals, as well as health offices at the municipal, ILHZ and provincial levels.

 

Why do we need consumer participation?

Name of Office: Bureau of Local Health Development

Because it is:

  • A democratic right
  • Improves service quality
  • Improves health outcomes
  • Make services more responsive to the needs of consumers/ community.

Consumer participation aims to improve health status, financial risk protection & responsiveness of health systems.